Find answers to common questions about our services.
What is your response time for support tickets?
Our average response time is under 15 minutes for critical issues and within 2 hours for standard requests. We provide 24/7 support for all managed service clients.
Do you offer month-to-month contracts?
Yes! We believe in earning your business every month. While we offer discounts for annual commitments, we never lock you into long-term contracts.
Can you work with our existing IT team?
Absolutely. We offer co-managed IT services where we supplement your existing team capabilities without replacing them.
What industries do you specialize in?
We have deep expertise in healthcare, financial services, manufacturing, and professional services, with compliance expertise in HIPAA, SOX, PCI-DSS, and more.
How is pricing determined?
Our pricing is based on the number of users, devices, and services you need. We provide transparent, predictable monthly pricing with no hidden fees.